Returns & Refunds
We stand behind the quality of every product we sell.
100% Satisfaction Guaranteed
If something isn't right with your order, we'll make it right. No hassle, no runaround.
✅ We've Got You Covered
We replace or refund orders with the following issues:
- Item arrived damaged or defective
- Print quality doesn't meet our standards
- Wrong item or size was shipped
- Item was lost in transit (after investigation)
- Significant color difference from mockup
⚠️ What's Not Covered
- Change of mind on custom-printed items
- Incorrect size selected by customer (please check size charts)
- Normal wear and tear or improper care
- Items damaged after delivery
- Minor color variations due to screen/monitor differences
How to Request a Return or Refund
1
Chat With Our Support Bot
Visit our contact page and chat with our AI support assistant.
2
Provide Your Details
Have your order number (starts with GP-) and email address ready. The bot will look up your order.
3
Describe the Issue
Let the bot know what's wrong. For quality issues, you may be asked to provide photos.
4
We Review & Resolve
Your request is submitted for review. Approved claims are resolved with a replacement or full refund.
Please report issues within 14 days of delivery. Refunds are processed within 5-7 business days after approval.
Need Help With an Order?
Our support bot is available 24/7 to help with order status, returns, and refunds.
Chat With Support